Pro FAQ
DO YOU HAVE MINIMUMS?
We do not have dollar minimums to meet on opening or repeat orders. We believe strongly in being a great tool in your artist arsenal, not a brand takeover of your salon. You are able to carry anything that fits your business best, from just one solution to the entire solution and retail collections. The choice is up to you!
HOW CAN I PAY FOR MY ORDER?
Orders can be placed online or via email. For fastest processing, online ordering is the way to go. Prepayment in full can be paid via Visa, Master Card, Discover, American Express, or PayPal; bank wires are accepted for orders over $5000 on a case-by-case basis. We do not extend or offer credit line options.
HOW DO YOU SHIP?
All orders are shipped and insured via UPS ground mail to US customers. Orders will be fulfilled from Cleveland, OH. Orders under $500 will be fulfilled within 1-3 business days, those from $500-$5000 3-10 business days, and orders over $5,000 can take 10-14 days to fulfill. Shipping is handled via UPS ground mail, delivery is typically made within 2-5 business days once tracking is live. If freight shipping is needed, this can be arranged. Buyer is responsible for the cost of all shipping. During the "busy season" and holiday times, however, please expect the longer estimated times.
DO YOU OFFER FREE SHIPPING?
Sugartan Pro's may receive free shipping on all wholesale and salon orders over $350. Please use code PROSHIP350 at checkout to redeem your savings. Retail codes may not be used on wholesale and salon orders and will not be honored if used. Code is valid on local delivery options. Sugartan distributors may receive free shipping on orders over $2000. Code and offer(s) subject to change at any time.
DO YOU ACCEPT RETURNS?
Due to the nature of the products, we do not typically accept returns. If there is an issue with your order, however, please contact us within 48 business hours of receiving the order to see what we can do. Any returned items are subject to a potential 25% restocking fee; buyer pays for return shipping unless you receive the incorrect Sugartan products than you ordered.
CAN MY FRIEND USE MY LOGIN?
Sugartan Pro's status may not be shared or used to distribute products in any unauthorized way. If you know someone interested in purchasing Sugartan for their location direct them to sign up too!
DO YOU OFFER PRIVATE LABELING?
We currently do not offer private labeling services for any of our products. In addition, products may not be put into additional containers and relabeled.
SUGARTAN GUARANTEE
We want everyone to have a positive Sugartan experience with us. Although unusual, if you are dissatisfied for any reason, please email us hello@sugartan.me and one of our team members will do their best to make it right.