FAQ'S

If you are a Sugartan Pro click here for Pro Only FAQ's.

Shipping

When can I expect to receive my Sugartan package?

Sugartan currently ships to the 50 states, Puerto Rico, Canada. 

 

We offer two shipping speeds, because sometimes you can wait and sometimes you can't.

Standard (3-7 business days): $5.95
Expedited (2-3 business days): $15

You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.

We are working on bringing Sugartan everywhere around the world. Tag us @Sugartan.me to let us know where you live!

 

When will my order ship?

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

 

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@sugartan.me. We can give you the inside info.

 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email hello@sugartan.me.

 

Products

What skin types are Sugartan products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested and formulated for all skin types. It is always good practice to test a patch of skin before using self tanners or pro mist solutions. 

 

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.

 

Returns & Exchanges

 

How do I place a return or exchange?

We're sorry you didn't love your Sugartan. For returns, please see your order details in your Account page to see if your order is eligible for a self-service return. If you don’t see the return option there, or you’d like to process an exchange, please reach out to hello@sugartan.me.

Help! I can’t find my return slip.

Don’t worry—Sugartan packages don’t include return slips. Just see your order details in your Account page to see if your order is eligible for a self-service return.

What’s your return policy?

All returns must be processed within 15 days of receiving the order.

If you are having trouble making a return within the 15 day timeframe, you can reach out to hello@sugartan.me.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, gift cards are final sale.

 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@sugartan.me and we’ll be sure to get you the Sugartan you ordered!

 

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

 

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at hello@sugartan.me.

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express, Venmo, Discover, Diner's Club, Google pay and Apple pay credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

What is Installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments by Afterpay?

Installments by Afterpay can only be applied to purchases made on sugartan.me.

Can I use Installments by Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments by Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

See the Shipping section above for information shipping.

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on Sugartan.me using Installments by Afterpay.

What products are not eligible for purchase using Installments by Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Email hello@sugartan.me and we can help! Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at afterpay.com/privacy-policy.

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